Service Cancellations - Stourbridge Line User Group

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SLUG Statement On The Current Level Of Service Cancellations
For nearly two years, Stourbridge Line User Group has been concerned about the standard of service provided by West Midlands Railway on our line.  SLUG accepts that driver training has been delayed by the Covid crisis and accepts that drivers had to self-isolate at the height of the Covid crisis.  What it can’t accept is that the situation regarding cancellations is getting worse rather than better.

SLUG has been monitoring all cancellations on a spreadsheet since late 2019, when the Metro Mayor threatened to demand that the West Midlands Trains franchise be terminated.  It has also been monitoring late running and short forming of services since July and has been posting the results on its Facebook page since September.

However, many sources claim that all train operators are affected just as badly.  Therefore, on 26, 28 and 30 October, SLUG compared the level of Snow Hill cancellations with those on other lines :-

  • all other lines served by West Midlands Railway
  • all services operated by London Northwestern Railway (part of West Midlands Trains) through New Street station
  • all services operated by other operators through New Street, Moor Street and Worcester Shrub Hill stations
  • all services operated by GWR through Bristol Temple Meads – this was selected because the Covid infection rate in local authorities around Bristol were by far the highest in the country at over twice the national average, thus potentially causing driver shortages.

The results may be viewed by clicking on the button below.  However, the fact that Avanti West Coast and CrossCountry could operate 287 services through New Street on 28 October without a cancellation whereas West Midlands Railway cancelled 61 of its 133 Snow Hill line services emphasises how bad our service is.
In order to provide a united stance, SLUG has been in conversation with three other rail user groups.

  • Cotswold Line Promotion Group, who represent passengers in the Worcester area
  • Shakespeare Line Promotion Group, who represent passengers on the line to Stratford-upon-Avon via Henley-in-Arden
  • Solihull & Leamington Rail Users Association, who represent passengers on the line through Solihull and Dorridge
   
Together, the four groups have produced a mutually agreed, and strongly worded, letter to the West Midlands Rail Executive, with a copy to the West Midlands Metro Mayor, demanding that action is taken to improve the current situation.  This was done as it was thought that a co-ordinated campaign by four well respected groups would carry more weight than four groups acting independently. The letter may be read by clicking on the button below.
We await replies to this letter.  However, please be assured that SLUG will not be resting on its laurels but will be exploring other avenues to campaign for the restoration of the decent reliable train service that our passengers deserve.
Latest News

15 May 2022

New timetables come into force today.  Updated timetables can be found on the Timetables page and on each individual station page.

25 March 2022

The SLUG Annual Public Meeting and AGM will be held on 10 May.  Full details may be read in the News and Comment section.

24 March 2022

A revised timetable comes into effect on 15 May 2022.  Full details may be read in the News and Comment section.

31 October 2021

SLUG issues a statement on the current state of Snow Hill line services and joins three other user groups in sending a strongly worded letter to the West Midlands Rail Executive.  Full details may be read in the News and Comment section.

27 October 2021

The Department for Transport has just announced that the bid by Pre-Metro Operations for funding under the Restore Your Railways Fund to progress the provision of a light rail shuttle service from Stourbridge Junction to Harts Hill to link up with the Midland Metro has been rejected.

7 October 2021

Worcestershire County Council has launched a consultation into proposals to expand the car park at Blakedown station by 87 spaces.  Full details may be read in the News and Comment section.

2 August 2021

A new Stourbridge Line User Group Facebook page has been set up to complement this web site by posting any developments or problems as they happen.  The Facebook page may be viewed by clicking on the Facebook icon on this page.

23 May 2021

The Williams-Shapps Plan for Rail has been published by the Government.  Full details may be read in the News and Comment section.
The Membership Secretary
Stourbridge Line User Group
46 Sandringham Road
Wordsley
Stourbridge
West Midlands
DY8 5HL


Site Last Updated on 15 May 2022
(Timetables)
The Membership Secretary
Stourbridge Line User Group
46 Sandringham Road
Wordsley
Stourbridge
West Midlands
DY8 5HL

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